Contact us
Mailing address
16220 N. Scottsdale Rd., Suite 600
Scottsdale, AZ 85254
Call us at 1-866-614-8555
Weekdays: 6:00 AM – 8:00 PM Mountain Time
Saturdays: 6:00 AM – 5:00 PM Mountain Time
Closed on federal holidays
Let’s chat
Open the chat box at the bottom of your screen to be connected to a live agent, available weekdays 5:30 AM – 5:30 PM Mountain Time.
We’re here to help
Explore additional resources below to find the right information—so you can get answers quickly and focus on what matters most: your health.
Have billing questions?
Please call 1-888-976-7781, available 8:30 AM – 8:00 PM Eastern Time
For information on a claim status or to request an itemized statement, please contact us via email at billing@simonmed.com. Please allow 1-2 business days for a customer service representative to review your message and respond.
For worker’s compensation inquiries, please email WCbilling@simonmed.com or call 1-480-428-5893 ext. 7652.
Please provide the following information in your email:
• First and last name of the patient
• Patient account number
• Patient date of birth
• Date of service
• Contact information
• Relationship to the patient (if not yourself)
• Provide a summary of the reason for the inquiry request
Have scheduling questions?
Please call 1-866-614-8555, available 8:30 AM – 9:00 PM Eastern Time
For SimonMed Longevity, including whole-body MRI services, please call our dedicated scheduling team at 1-877-653-3558.
We’re here to ensure you have a seamless visit with us. Please don’t hesitate to call with any questions or to adjust your appointment. Be sure to also review our exam preparation instructions prior to your visit. We look forward to seeing you!
Access your patient portal
Your patient portal is the best place to complete any required forms, view your exam results, and share your results with your healthcare team.
Depending on your exam, you may find your results in one of the following portals:
• Primary patient portal
• Women’s care portal
• SimonMed Longevity portal
Access your exam records
The best way to securely share your exam records with your healthcare team is to log in to your patient portal. Through your portal, you may simply check the records you wish to share and enter your provider’s email address.
For any other requests, you may complete the Authorization to Release Protected Health Information form below and send the form via fax (#602-302-5958) or email (MedRecReq@simonmed.com) along with a photo copy of your valid ID. All requests will be expedited as quickly as possible (no longer than 30 days).
• Release authorization (English)
• Release authorization (Spanish)
Have questions? Get answers
To get in touch with us via phone, we are available weekdays 6:00 AM – 8:00 PM on weekdays, and 6:00 AM – 5:00 PM on Saturdays.
SimonMed’s individual locations may have varying hours. Please check your SimonMed location here for their specific hours, X-ray walk in hours, and more.
Search for your SimonMed location here to get directions to your location. We look forward to welcoming you.
If you have any questions about your estimated amount due at time of service, you can email us at estimatedcost@simonmed.com. Please include your name and date of birth in your inquiry.
Please let us know as soon as possible if you need to cancel or reschedule your appointment. Additionally, please review our no-show and late policy.
Yes, we offer financing options through CareCredit. Please contact our billing department if you have any additional questions.
For SimonMed Longevity, we also accept Klarna and Affirm.
Yes, you most likely can pay with HSA/FSA funds. Please review your individual policy and ensure that your date of service is within the same calendar year as your payment.
Please email WCbilling@simonmed.com or call 1-480-428-5893 for worker’s compensation inquiries.